Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the OkePlay online gaming platform, including the OkePlay website, mobile application, and all associated services (collectively, the "Platform"). By accessing the Platform, creating an account, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

OkePlay reserves the right to modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Platform after any modification constitutes your acceptance of the updated Terms.

These Terms should be read alongside OkePlay's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms.

2 Eligibility & Age Restriction

To be eligible to use OkePlay, you must:

• Be at least 21 years of age at the time of registration;
• Be a resident of or physically located in a jurisdiction where online gaming is permitted;
• Not be a person who has been self-excluded from OkePlay or any other gaming platform under a self-exclusion agreement;
• Not be an employee, contractor, director, or officer of OkePlay, or an immediate family member of such a person;
• Have the legal capacity to enter into a binding agreement under applicable law;
• Not be acting on behalf of another person for the purpose of circumventing these Terms.

OkePlay reserves the right to request proof of age and identity at any time. If you are unable to provide satisfactory verification, OkePlay may suspend or permanently close your account and withhold any pending withdrawals pending investigation.

3 Account Registration

Each player may hold only one (1) registered account on OkePlay. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

When registering an account on OkePlay, you agree to:

• Provide accurate, current, and complete information as required by the registration form;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your login credentials — including your username and password — strictly confidential;
• Notify OkePlay immediately if you suspect unauthorized access to your account;
• Accept full responsibility for all activity conducted through your account.

OkePlay may require you to complete identity verification (KYC — Know Your Customer) procedures before processing withdrawals or at any other time deemed necessary. Required documents may include a government-issued photo ID (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership.

OkePlay reserves the right to refuse registration or close any account at its sole discretion, including where it suspects fraud, money laundering, or any other violation of these Terms.

4 Deposits & Withdrawals

OkePlay supports deposits and withdrawals via Philippine-based payment channels including GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits. All transactions on OkePlay are denominated in Philippine Peso (PHP / ₱).

Deposits:

• The minimum deposit amount is ₱20, unless otherwise stated for a specific payment method;
• Deposits are generally credited to your OkePlay account instantly upon confirmation from the payment provider;
• OkePlay does not accept deposits from third-party accounts. Funds must originate from a payment method registered in your own name;
• OkePlay reserves the right to reverse deposits that cannot be verified or that are suspected to be fraudulent.

Withdrawals:

• Withdrawal requests are subject to identity verification. OkePlay may request KYC documents before processing any withdrawal;
• Withdrawals will only be processed to a payment method registered in the same name as the OkePlay account;
• Processing times vary by payment method. GCash withdrawals are typically processed within minutes during business hours; bank transfers may take one to three business days;
• OkePlay reserves the right to delay or withhold withdrawals pending investigation of suspected fraud, bonus abuse, or Terms violations;
• Any applicable transaction fees charged by payment providers are the responsibility of the player.

5 Bonuses & Promotions

OkePlay may offer bonuses, free credits, cashback, and other promotional incentives to registered players from time to time. All bonuses and promotions are subject to specific terms and wagering requirements that will be communicated at the time the offer is made.

• Bonuses are credited to your OkePlay account in accordance with the terms of the specific promotion;
• Wagering requirements must be met before bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated in the promotion terms;
• OkePlay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice;
• Bonus abuse — including but not limited to creating multiple accounts to claim bonuses, collusion, or exploiting software errors — will result in account suspension and forfeiture of all bonus funds and associated winnings;
• OkePlay's decision on all bonus-related matters is final.

6 Game Rules & Fairness

All games available on OkePlay — including Prosperity Fortune Tree, Mine, Super Keno, Blackjack MH, Win Drop, Bingo, and all other titles — operate using certified Random Number Generation (RNG) systems. OkePlay is committed to providing a fair and transparent gaming environment for all players.

• Game outcomes are determined by certified RNG systems that produce genuinely random results independent of any prior outcome;
• Return-to-Player (RTP) percentages for each game are available within the game interface or upon request from OkePlay support;
• OkePlay does not manipulate game outcomes in any way. Any suspected malfunction or error in a game must be reported to support immediately;
• In the event of a technical malfunction that affects a game outcome, OkePlay reserves the right to void the affected round and refund the wager to the player's account;
• Players are responsible for understanding the rules of each game before placing wagers. Game rules are accessible within each game interface on the Platform.

7 Prohibited Conduct

The following conduct is strictly prohibited on OkePlay. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one account, or registering on behalf of another person;
• Providing false, misleading, or fraudulent information during registration or verification;
• Using the Platform for any money laundering, fraud, or other illegal financial activity;
• Attempting to exploit software bugs, glitches, or vulnerabilities in any game or system feature;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform;
• Colluding with other players or OkePlay staff to gain an unfair advantage;
• Engaging in chargebacks or payment reversals in bad faith after using deposited funds;
• Threatening, harassing, or abusing OkePlay staff or other players in any communication channel;
• Attempting to access another player's account without authorization;
• Circumventing any self-exclusion, account restriction, or cooling-off period imposed by OkePlay.

8 Account Suspension & Closure

OkePlay reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms & Conditions;
• Suspected fraud, money laundering, or other illegal activity;
• Failure to complete identity verification within a reasonable timeframe;
• Receipt of a chargeback or payment dispute from a player's payment provider;
• At the request of a regulatory authority or law enforcement agency;
• Where OkePlay determines, in its sole judgment, that continued operation of the account poses a risk to the integrity of the Platform.

Where an account is closed due to a Terms violation, OkePlay reserves the right to withhold any balance pending investigation. Where no violation is found, any remaining balance will be returned to the player via their registered payment method after deducting any applicable bonus funds that have not met wagering requirements.

Players may also request voluntary account closure at any time by contacting OkePlay support. Voluntary closure requests will be processed within five (5) business days. Any remaining balance will be returned to the player's registered payment method.

9 Responsible Gaming

OkePlay is committed to promoting responsible gaming practices. The Platform provides a range of player protection tools designed to help players maintain control over their gaming activity. These tools are available directly within your OkePlay account settings and include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending;
• Session Time Reminders: Receive notifications when you have been playing for a set period of time;
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 30 days);
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

OkePlay strictly enforces the minimum age requirement of 21 years for all players, in compliance with PAGCOR regulations. If you believe you or someone you know may have a gambling problem, we encourage you to seek help and make use of the responsible gaming tools available on the Platform. Further information is available on our Responsible Gaming page.

10 Intellectual Property

All content on the OkePlay Platform — including but not limited to the OkePlay name, logo, game graphics, software, text, images, audio, video, and user interface design — is the exclusive property of OkePlay or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from OkePlay;
• Modify, adapt, translate, or create derivative works based on any Platform content;
• Reverse engineer, decompile, or disassemble any software component of the Platform;
• Use OkePlay's trademarks, logos, or branding in any manner without express written authorisation.

Any unauthorised use of OkePlay's intellectual property may result in account termination and legal action.

11 Limitation of Liability

To the fullest extent permitted by applicable law, OkePlay, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from gaming activity on the Platform;
• Interruption, suspension, or termination of the Platform or any game;
• Errors, inaccuracies, or omissions in any content on the Platform;
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials;
• Technical failures, server downtime, or connectivity issues beyond OkePlay's reasonable control.

OkePlay provides the Platform on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms shall limit OkePlay's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

12 Privacy & Data

OkePlay collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

OkePlay implements industry-standard security measures to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and OkePlay cannot guarantee absolute security of your data.

OkePlay will not sell, rent, or share your personal data with third parties except as described in the Privacy Policy or as required by applicable law or regulatory authority.

13 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first contact OkePlay's support team to attempt to resolve the dispute informally. OkePlay will endeavour to respond to all formal complaints within five (5) business days.

OkePlay's operations are conducted in compliance with the regulatory framework overseen by the Philippine Amusement and Gaming Corporation (PAGCOR). Players who believe their complaint has not been adequately addressed may escalate the matter to the relevant regulatory authority.

14 Amendments to These Terms

OkePlay reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, OkePlay will update the "Last Updated" date at the top of this page. Where changes are significant, OkePlay may also notify registered players via email or an in-platform notification.

It is your responsibility to review these Terms periodically. Your continued use of the OkePlay Platform following the publication of any updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Platform and may request account closure by contacting OkePlay support.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact OkePlay's support team. Our support staff are available 24 hours a day, 7 days a week.

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page. For questions about how we handle your personal data, please refer to our Privacy Policy.